Service Status

Last updated Tues 22nd Sept, next update Weds 23rd Sept 09:00.

DESPATCHING STOCK EVERY WEEKDAY EXCEPT PUBLIC HOLIDAYS

As normal overseas deliveries will be despatched on an Express service
Due to the temporary restructure of International routes delays are likely worldwide.
We have been notified that some regions within the following countries are subject to suspension (no deliveries available to those regions).
- Norway
We have been notified that the following countries are subject to suspension (no deliveries available).
- Mongolia, Kazakhstan, Lybia, Tuvalu, Vanuatu, French Polynesia, Fiji, Laos, Myanmar, Gambia, Guinea, Mauritius, Niger, Rwanda, Lesotho, Nepal, Bhutan, Sierra Leone, Uganda, Gabon, Togo, Chad, Mauritania, Eritea, East Timor, Libya, Tonga, Madegascar, Mali, Senegal, Qatar and Philippines
- All remote areas will also be at risk of suspension.
The above list of affected countries is subject to continuous change. Our details are based on information dated 13th July 2020 and 6th August 2020 (Americas)

Sales staff are relocated at home but have full working capacity
Please use our contact form to make sales enquiries
From time to time we are experiencing high levels of activity so would appreciate your patience

Technical staff are located at home and have full working capacity
Please use 01386 848830 for production support sending non urgent enquiries via our contact form
From time to time we are experiencing high levels of activity so would appreciate your patience

Our suppliers are trying to continue production however there are going to be delays
Actual delivery times may be longer than those offered on the site
Products may suddenly become unavailable. Alternatives can be discussed with our Technical Support team.

All face to face meetings have been cancelled to protect our workforce and suppliers
Alternative meetings can be made via telephone or Teams if required

Stock can be collected from our Warehouse by prior appointment only (From Mon 15th June). Please ensure you DO NOT ENTER the warehouse when collecting to ensure the safety of all our staff.